User Guides
Everything you need to know about using JapanDirect to ship items from Japan to Kazakhstan.
How to Place an Order
Step-by-step guide on submitting your purchase request and providing product links.
- Register for an account on JapanDirect
- Find the product you want on any Japanese website
- Copy the product URL and paste it in our purchase form
- We'll handle the purchase and notify you when it arrives at our warehouse
Payment Methods
Learn about accepted payment methods and how to add funds to your account.
- We accept major credit cards, debit cards, and bank transfers
- Add funds to your balance before placing orders
- Secure payment processing with industry-standard encryption
- Automatic invoicing and payment confirmation emails
Shipping Process
Understand how we ship your items from Japan to Kazakhstan.
- Items are received at our Japanese warehouse
- Quality inspection and repackaging if needed
- Consolidated shipping to reduce costs
- Track your shipment with our tracking system
- Delivery to your address in Kazakhstan within 7-14 business days
Prohibited Items
Important information about items that cannot be shipped internationally.
- Review the prohibited items list before ordering
- Items include explosives, flammable materials, and hazardous substances
- Some electronics and batteries may have shipping restrictions
- Contact us if you're unsure about a specific item
Frequently Asked Questions
Common questions and answers about our service.
- Q: How long does shipping take? A: Typically 7-14 business days
- Q: Can I track my package? A: Yes, tracking information is provided
- Q: What if my item is damaged? A: We offer buyer protection and refunds
- Q: Do you handle customs? A: Yes, we take care of all customs paperwork
Still Have Questions?
Can't find what you're looking for? Our support team is here to help!
Contact Support